1. Introduction At Gignestia, we are committed to providing high-quality digital services. We strive to ensure that all users have a seamless and satisfactory experience. However, due to the nature of our digital offerings, all sales are final, and we do not offer refunds or returns once a purchase has been made. This policy outlines our stance on refunds and returns and clarifies the circumstances under which any exceptions may be considered.
2. No Returns or Refunds for Digital Products Since all services offered on Gignestia are digital and delivered instantly upon purchase, we do not accept returns. Once a user purchases a service, access is granted immediately, making it impossible to return the product in the traditional sense. As digital content cannot be “unviewed” or “unused,” we uphold a strict no-refund policy.
3. Service Transactions and Refund Considerations Freelance services purchased through the Gignestia platform involve agreements between freelancers and clients. As such, payments for these services are final. However, if a freelancer fails to deliver the agreed-upon service or does not meet the terms outlined in the service agreement, users may open a dispute. Gignestia will review the dispute and determine an appropriate resolution. If it is confirmed that the freelancer has not fulfilled their obligation, Gignestia may issue a refund or work with both parties to find an alternative resolution.
4. Dispute Resolution Process Users who encounter issues with purchased services must contact Gignestia support within a reasonable timeframe. The user must provide sufficient evidence, such as communication logs and proof of service failure, for Gignestia to assess the dispute fairly. Our decision on disputes is final and binding.
5. Exceptions to the No-Refund Policy While Gignestia maintains a strict no-refund policy, exceptions may be considered in cases of duplicate payments, fraudulent transactions, or technical errors preventing access to purchased content. If a user believes they qualify for an exception, they must contact customer support within 7 days of the purchase date with relevant proof.
6. Force Majeure Gignestia guarantees the delivery of all purchased digital products and services. However, in the event of force majeure circumstances (such as natural disasters, widespread technical failures, or unforeseen regulatory restrictions) that prevent us from fulfilling our obligations, we commit to refunding the paid amount for the affected service package.
7. Contact Information for Refund Inquiries For any questions or concerns regarding refunds and returns, users can contact Gignestia support at info@gignestia.com. We are committed to assisting our users and ensuring a transparent and fair resolution process when necessary.